FAQs

Frequently Asked Questions (FAQs) – DRILL

1. How can I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is complete.

2. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods provided by our payment partners.

3. Do you offer free shipping?

Yes — we provide free standard shipping on all UK orders. International shipping is also available, with delivery times depending on the destination.

4. How long does delivery take?

• UK: 3–7 business days

• International: 7–15 business days (varies by destination and customs)

5. How do I track my order?

Once your order has been shipped, you will receive an email with tracking information. If you need assistance, contact us at drillshopif@gmail.com or call +44 7710 900121 with your order number.

6. What is your return policy?

We accept returns within 30 days of delivery. Returns are free of charge, with no restocking fees. Please see our Return & Refund Policy for details.

7. Can I exchange an item?

Yes, exchanges are available for size, color, or style. Please contact us to arrange an exchange.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately. We’ll arrange a replacement or full refund at no additional cost.

9. Do you ship internationally?

Yes, we ship worldwide. Delivery times and customs fees may vary depending on your country.

10. How can I contact customer support?

You can reach us via:

• 📧 Email: drillshopif@gmail.com

• 📞 Phone: +44 7710 900121

• 📍 Address: 2 Rillbank Crescent, Edinburgh, EH9 1LJ, United Kingdom